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May 2005 ArchiveMonday, May 30, 2005Pizza Puff + Mini Golf + Dairy Star = Birthday FunFor Jim's 31st today, we had some colorful fun:    All pics of over in my Flickr Sets. And pics from a past birthday is over here. posted on 5/30/2005 10:21:00 PM Sunday, May 22, 2005 Check out today's adventures of Team Numo on the Numo blog. posted on 5/22/2005 09:53:00 PM Friday, May 20, 2005Viva la Quality!Quality and great customer service do still exist! First, it should be said, I had my first Dell computer for six whole years with no problems. Got all my value and use outta that puppy. Six years later, I retired it and got another Dell. No brainer. Good experiences with Dell, get another Dell. Well, five months into this second one and the harddrive crashes. Ugh. Double ugh. Five months! It took awhile to get customer service folks on the phone with Dell, but two out of three were great. And the woman who came onsite and replaced the harddrive was lovely. Okay, so my Dell is up and running and everything is okay. Still perplexed about the five-month-old harddrive and doubting Dell's quality. I'm the type of person who takes every darn purchase very seriously. I believe you vote with your dollars. I believe you should invest in quality and that things should last a long time. Like William Morris said, "Have nothing in your houses that you do not know to be useful or believe to be beautiful" True. ____________________ So I own a pair of Dansko clogs. I LOVE them. I bought them because the standing for my graphic facilitation work had me aching. The Danskos really are the best shoes if you have to stand a lot for work. Well-constructed. Great quality. These are my first pair, but I know they'll last a really long time.  My one small problem, was that when I walk they are mostly good. But being clogs, they just move and rub a bit. Therefore, I was looking to get a pair of Dansko Erika or Janika, lace up styles. Same great soles, but lace ups to keep the shoes still as I hoof it around town. I went to Danko's site and looked up stores. Called a handful and no one had the Erikas or the Janikas. *sigh* I noticed that Dansko had a phone number wrong on their site and emailed Dansko about it. Got a quick thank you email from them. No sweat. This week, I realized that I just wasn't going to find these in person. So, I took the small risk and ordered them from Zappos.com. I'll order shoes online when I already know the shoes and the size. And Zappos.com's free shipping and free return shipping make it easy, and the risk small. So, I ordered a handsome pair of Dansko black Janikas Wednesday morning. Okay. Done. Glad to have that shoe search off my brain. Had lunch with the lovely Richelle, who is very lovely, despite mocking my love of Esperanto. ;) Got back from lunch with an email from Nate, a customer service representative from Dansko, thanking me for the email last week. (I had already forgotten about it.) He said he wanted to send a shoe care package and a $20 coupon on the next pair of shoes. Heck, sounds good by me! I sent my mailing address. Then I thought, "I oughta call Zappos..." I talked to a woman from Zappos.com. First off, my shoes had already shipped. Just a few hours after my order! And while they didn't take manufacturer's coupons, they do price match. In the next minute, she found a site that sold the same shoes for $30-some dollars less! She credited back $30-some back to my card! I thanked her profusely, very pleased with the call and the service. And later Wednesday, I got a second email from Nate of Dansko, thanking me for my testimonial about the shoes and sharing the DanskoLove, he wrote: "Viva la Dansko !!!!!!!!!!!!!!!!!!!!!!!!" Got a great laugh out of that. By 2:00 pm Thursday, my Danskos arrived. Shoes ordered 9:00 am Wednesday. Care package and coupon on the way for my third pair of Danskos.  Praise for Zappos.com! Viva la Dansko !!!!!!!!!!!!!!!!!!!!!!!! posted on 5/20/2005 11:17:00 AM Tuesday, May 17, 2005Gifts!Besides the gift of my friendship with Billy, he and his son Jay gave me this astounding bowl today!   The pattern, font, colors and the fact that I'm a Slob with a capital S - all perfect and very funny. posted on 5/17/2005 07:36:00 PM Friday, May 13, 2005Two Strikes This photo perfectly fit my mood when I clicked the button. Two X's. Knockout x 2. Things have been super stinky here, not worth going into detail. Just a lot of hooey. Thankfully, after this pic was taken, my Friday improved, and I did manage to accomplish something on a vexing day. Hopefully better news soon. posted on 5/13/2005 10:57:00 PM Thursday, May 12, 2005Ups and DownsI'm back from my week in Minnesota, safe but not quite sound. I love my family, but I don't love the preponderance of smokers! The exposure to all that smoke gave me a nasty headcold. I was choking on my swollen throat Wednesday morning. Five liters of liquids later, I'm feeling more human. On the computer front, my four-month-old Dell desktop has a harddrive problem! Just last night, my friend Pat described the frequnecy of bad harddrives from Dell he's encountered at work lately. So, I'm relieved that I should be able to get my four months of data and that it's a hardware thing, not a virus or something more nefarious. And thankfully, I don't have so many client projects. I don't have folks banging on my virtual door. And a second thankfully, is that I've got this laptop to keep me connected and working. BUT I don't have access to either my address book or the emails on the desktop, so my hands are tied getting back to a few folks. I apologize if you're waiting to hear from me. If you sent an email before May 3rd and are waiting a response, please email me again. Especially, the woman from America's Second Harvest and the woman emailing about a graphic facilitation project in October! I got the computer problem diagnosed with the helpful Suresh on Dell's online chat. He had to call to confirm the onsite tech person's dispatch number. He asked for "Mr. Brandy." And quickly apologized when he heard he was talking to a woman. hee hee. Last time I was called Mr. Brandy was years ago when we ordered Asian food at work at Ernst & Young and mine was marked Mr. Brandy. hee. On the Numo front, he did an awesome job traveling. It feels silly to say I'm proud of him, but I am darn proud of him. And everyone was super nice at the airports and on the airplanes. My anxiety about that was unfounded. And second-hand smoke aside, I had a lovely visit with family and friends in Minnesota. In the interest of keeping this post from rambling on, I'll cut it short and hopefully write more soon when I'm not feeling so disconnected. Stay tuned... posted on 5/12/2005 11:25:00 AM Wednesday, May 04, 2005We're Off!In more ways than one. My desktop computer is still kaput. Still don't know how much information I'll be able to recover. I'm heading out the door with Numo the hedgehog, and we're about to take our first trip together, flying to Minnesota to meet family and friends. Adventure or insanity, you decide. posted on 5/4/2005 08:18:00 AM Tuesday, May 03, 2005NO WAY!Craziness here. Sunday was Loosetooth.com's birthday. Monday I felt like crud with a angry stomach and aching head. This morning I was well and ready to roll. Then my four-month-old Dell desktop hit a major snag and I've been trying to repair it the last seven hours. Tomorrow, I got to Minnesota for a week. Tomorrow I travel with Numo the hedgehog on an airplane. I'm typing from my laptop, taking deep breaths, knowing that everything will work out eventually. posted on 5/3/2005 04:42:00 PM Sunday, May 01, 2005 TODAY IS LOOSETOOTH.COM'S SIXTH BIRTHDAY! HOORAY! posted on 5/1/2005 07:18:00 PM
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