Sketchnotes: Terry Watson at NSA IL

sketchnotes Oct 28, 2017

Terry Watson led a workshop at National Speakers Association's Illinois chapter today. All about the Customer Experience. I especially like the tidbit the central figure is looking at. Your NOT Ideal Client may be 2% of your business, but they'll cause 98% of your grief. 

I cropped and color balanced the photo above. Fuzzier than I like, but legible. 

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