Sketchnotes: Terry Watson at NSA ILOct 28, 2017
Terry Watson led a workshop at National Speakers Association's Illinois chapter today. All about the Customer Experience. I especially like the tidbit the central figure is looking at. Your NOT Ideal Client may be 2% of your business, but they'll cause 98% of your grief.
I cropped and color balanced the photo above. Fuzzier than I like, but legible.